Frequently Asked Questions
FAQ Topics
Web Orders
Returning Web Orders
Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling).
To return an item you ordered from siproducts.com, fill out the Returns Form on the back of the packing slip that came with your order and send it back with the merchandise to ensure proper credit and faster processing. SI Products cannot be responsible for lost returns. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.
To avoid any additional fees, please include all original packing materials, manuals and accessories with the product.. All merchandise must be returned in its original packaging and in saleable condition. Wearable items must be unworn. We recommend you return items via UPS ground or insured USPS for proof of delivery.
A pre-printed return label is included on your original packing slip for your convenience. But if you don't have it, send returns to:
- SI Products Return Center
- Dept. 1168, Suite 3
- 43155 W. Nine Mile Road
- Novi, MI 48375
No CODs will be accepted. Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.
back to top ^Warranty Service
Locate Products/Warranty Service In Canada
All product inquires or warranty requests should be directed to SI Products Canada at 888-225-7378.
Warranty Service
If you are unable to exchange your product at the original place of purchase and if it is still under warranty, you can send it to us at the address below along with a copy of your sales slip and a physical return address. If you do not have the sales slip, please include a brief statement telling us when you purchased or received the product. Once we receive the item, we will replace it with the same product or a comparable product, depending on availability.
Send products for warranty return to:
- SI Products
- Dept. 1168, Suite 3
- 43155 W. Nine Mile Road
- Novi, MI 48375
Instruction Books
Missing Pages
It sounds as if your manual is one of the first few that were sent out missing the last few pages. We apologize for any inconvenience.
All of our instruction manuals are available here online. Simply locate your product by using the categories at the top of this page. On the product page, under the heading "Support Information," you will find a link to download the instruction book as a PDF.
If you're still having trouble, please contact our customer service team for assistance.
back to top ^General Product Questions
Missing Parts
If your product is missing a part, please contact our customer service team for assistance.
How can I register my product online?
Please visit our product registration page to register your product online. We hope you find this helpful!
I'm having difficulty using my product. What can I do?
If you are unable to correct the problem by using the instruction manual as a reference, then please contact a Consumer Relations Representative at 1-888-856-6781, Monday through Friday, 8:30am to 5:00pm Eastern Time. We find proceeding through e-mail can be a lengthy and possibly frustrating process for the user. Speaking directly to a representative with the product in front of you can usually help us to troubleshoot more quickly.
I'm unable to remove the sticker from my product. What should I do?
We are aware that there was a problem with the sticker removal issue and we have taken steps to correct this problem going forward. If you are unable to exchange the unit at the store, please contact our customer service team and we will be happy to arrange a UPS pick up of your product for an exchange.
How can I get a catalog of your products?
We thank you for your interest in The Sharper Image. Unfortunately, there is no physical catalog of our products available, however, all of our products can be seen here at this website.
back to top ^Humidifiers
How large of an area can your humidifiers cover?
- EV-HD10: Ideal for rooms up to 350 sq. ft.
- EV-HD15: Ideal for rooms up to 500 sq. ft.
- EV-HD20: Ideal for rooms up to 500 sq. ft.
If you have any follow up questions, please feel free to contact us again.
My model EV-HD20 humidifier does not blow out a warm mist even though the red light is on.
Please allow 10 to 15 minutes for the water to heat up.
Where do the demineralization cartridges go in humidifier?
Installing the Demineralization Cartridge:
- Remove tank from humidifier base and turn it over.
- Unscrew the tank cap by turning the cap counterclockwise.
- Fill the tank with water as shown in the How To Fill Section.
- Add 1 blue demineralization cartridge into each tank.
- Replace the tank cap by screwing clockwise.
- Place the tank back on the base.
To replace a cartridge, simply remove the existing cartridge from the tank and place a new one in, following the above steps.
Where can I purchase more cartridges?
The demineralization cartridges can be purchased at Bed Bath & Beyond; the cost is $15.00 for a 4-pack. These cartridges can also be ordered individually at a cost of $3.75 each on here on our website.
I need a replacement tank for my humidifier. What should I do?
Unfortunately, the tanks are not replaceable parts on their own; the entire unit has to be replaced.
If you are unable to exchange your product at the original place of purchase and if it is still under warranty, you can send it to us at the address below along with a copy of your sales slip and a physical return address. If you do not have the sales slip, please include a brief statement telling us when you purchased or received the product. Once we receive the item, we will replace it with the same product or a comparable product, depending on availability.
Send products for warranty return to:
- SI Products
- Dept. 1168, Suite 3
- 43155 W. Nine Mile Road
- Novi, MI 48375
Should I use my humidifier with a water softener?
Unfortunately, this unit is not designed to be used with softened water so, if you choose to keep the humidifier, our suggestion would be to use distilled water or water from another source. We apologize for any inconvenience.
back to top ^Charging Valet
How can I order extra tips?
The tips can be ordered on our website on our charging tips page. The cost for each tip is $10.00.
back to top ^iPod Docking Stations
How can I purchase additional docking inserts for my iPod docking station?
Please contact our customer service team for assistance in ordering the correct docking insert.
back to top ^Entertainment Projector
How can I get a replacement bulb for my projector?
The bulb is a standard 50W/12V MR-16 halogen bulb that can be found in most hardware stores.
Can I use the projector with my laptop?
This unit is designed for use with TV’s, DVD players and portable game players but is not intended for use or compatible with Power Point or laptop configurations.
My projector isn't working. What am I doing wrong?
This projector is a fairly simple design so, unfortunately, there isn't much to trouble shoot. The introductory screen referred to is actually the blank blue-green light that appears when the projector is turned on. The only other thing to check is to make sure that your cables are connected to the OUTPUT jacks (not the INPUT) on the device (This is the most common mistake). As long as the cables are color-connected to the outputs, the projector should work. If all these things check out for you and the projector still doesn't work, we suggest returning it to the retailer as it may be defective.
back to top ^Internet Weather Station
My Weather Station isn't updating. What should I do?
- Click UPDATE FORECAST on your PC
- Push the transmit button on the USB Transmitter
- Now press the PC search button on the back of the Remote Monitor
That should do it!
When I try to install the disc, it gets to 99% and then quits saying it needs some sort of ".NET" thing installed.
In order to run the software, you need to download .NET from Microsoft. You can download .NET here.
After installing the .Net framework, redo the installation for the weather station.
My weather station doesn’t match local weather?
Please note that EC-WS115 software enables you to obtain the forecast information from an actual weather website, www.foreca.com. The unit itself does not create the forecast.
My weather station keeps dimming. Is something wrong?
If you are using the product on batteries, it will automatically dim to save battery life. However, if you use the adapter, then it should be brighter.
Is the Internet Weather Station Mac compatible?
Unfortunately, this unit is not currently compatible with Macintosh computers; we have no plans for additional software at this time. We apologize for any inconvenience.
Will the software work on a 64-bit machine?
Yes, it will function on both 64-bit and 32-bit machines.
back to top ^Alarm Clocks
How do I turn off the alarm?
Pressing ANY button on the unit will turn off the alarm.
How do I cancel/disable the alarm?
To turn off the Alarm 1 or 2, simply press and release the Alarm 1 or 2 button repeatedly until the Alarm 1 or 2 icon disappears from the digital display.
My Personal Butler alarm clock is showing the wrong date and time. What should I do?
- Press and hold DATE/TIME button for more than 3 seconds to enter the “DATE/TIME SET MODE” setting.
- The first thing that appears will be the flashing two digit number for the YEAR. Use the + or – button to change it to the correct YEAR (ex. 09)
- Press DATE/TIME button once more to advance to the MONTH. Use the + or – button to change it to the correct MONTH. Follow the same steps to continue for setting the day > hour > minute
- Press the DATE/TIME button one final time to save all of the information.
To verify the information you set, press the REPORT button on the top of the unit and the Butler’s voice will announce the date and time.
back to top ^Wine Products
My wine opener is not releasing the cork. What should I do?
We are sorry to hear that you’re having difficulty removing the cork from your Wine Opener. We find this sometimes happens when the Wine Opener is not allowed to complete its cycle when removing a cork from its bottle.
In this case, to release the cork from the Wine Opener, please place the Wine Opener (with the cork still in place on the corkscrew) into the bottle and hold firmly. Allowing the cork to be inserted into the bottle, press the button in the UP position. This should offer enough tension to hold the cork in place while the Wine Opener successfully releases the cork as you slowly lift up with the opener.
Please do not use your hand or fingers to hold the cork to create the tension when attempting to remove the cork.
Please email us or call us at 1-888-856-6781 to speak with one of our representatives if you'd like further assistance.
What is the temperature range of your wine chillers?
The temperature range for this product is 41° F / 5° C to 95° F / 35° C.
back to top ^Shoe Polisher
Are the shoe polishers available to purchase individually?
Unfortunately, these items are not available for purchase individually, however, you can purchase the entire set (brush, buffers and polishers) for $10.00. You can call to place an order by phone with credit card at 1-888-856-6781.
Why is there no splatter guard on the unit?
Please note that the original plan was to have a splatter guard piece on the Shoe Polisher unit, however, this feature was eventually eliminated. Unfortunately, the early manuals were not corrected to reflect this information and we apologize for the confusion.
back to top ^Massagers
The Shiatsu Massager is hurting and/or bruising my back.
This massage cushion provides an intense massage. Shiatsu is a deep kneading circular massage. We recommend that you use a folded up towel behind your back for more comfort. This will help soften the intensity of the massage for you.
back to top ^